- The current state of learning and training in organizations;
- The state of recruiting and the perceived “skills gap” in hiring decision-making; and
- The role of technology in the workplace and how we work.
Day: March 22, 2020
HIRING FOR ETHICS AND INTEGRITY: 4 TACTICS THAT WORK
Surprise them with an ethical scenario
The CEO of a predominant design and building company Maravelas had worked with stuck out in her mind for a unique interviewing tactic. The CEO would interview candidates directly, starting off with warm, getting-to-know-you conversation. A bit into the interview, the CEO would then ask, “If we ever got into a bind with a client, would you be willing to tell a little white lie to help us out?”
“If the candidate said yes,” Maravelas explains, “the offer evaporated. You really have to have a lot of integrity to say no.”
Listen to how they praise – or blame – themselves and others
Is the candidate constantly saying “I, I, I” or referring to collective achievements she accomplished as part of a team? Does she refer to a great mentor or a close relationship with her boss as a contributor to her success, or is she constantly patting herself on the back?
An alternative way to gauge this quality, Maravelas suggests, is to ask candidates about a time when they really tried their hardest, yet failed, and listen to how they assess their own responsibility in that failure.
Tap into referrals from your best employees
Trust your gut
GOOD MANAGERS MANAGE. GREAT MANAGERS COACH
“I’m a big proponent of losing the word ‘manager,’ and replacing it with the word ‘coach,’” says Jay Forte, a former financial executive who traded his day job to launch Humanetrics LLC, a company that consults organizations on how to capitalize on the strengths of their employees. “‘Manager’ is an Industrial Age word, and now that we’re in the Intellectual Age, most managers don’t know how to get the most out of their employees.”
From coaching “managers” and inspiring employees to helping companies hire and retain the best talent, Forte\’s main goal is to advance personal performance in the workplace and beyond. Often times it starts with good leadership skills. So how does a manager become a great coach? Forte had three pointers:
1. Stop Telling and Start Asking
The first step to becoming a coach is reassessing how you treat and interact with your employees. Establishing an open, respectful relationship is key — and will bring long-term benefits. An example that stood out in Forte’s experience came when a customer service manager at a large company overheard one of his employees having an argument with a customer over the phone. Instead of flying off the handle and intervening, the manager stepped up as a coach, observing his employee’s behavior and then inviting the employee into his office after he hung up the phone.
By speaking with the employee behind closed doors and asking powerful, pointed questions about the situation at hand, the manager determined that what he observed was, in fact, a problem and discussed alternate solutions. This allowed the two to address and solve the problem as a team, rather than having it blow up as an employee/manager dynamic. And it established more trust, communication and engagement between the two.
“That’s a coach in action,” Forte said. “A manager might have had a meltdown and taken control of the call. He was truly conflicted about whether he should have interrupted, but it was a wise and hard decision for him not to get involved. It was a wonderfully powerful teaching moment.”
2. Match Talent With Challenges
Today’s job descriptions aren’t as cut-and-dry as they were even a decade ago. These days, employees are often hired for their talent and ability to get the job done, rather than their actual experience with said job. By getting to know about employees’ talents, interests and lives beyond the workplace, coaches can tap into strengths that run much deeper than any job description. Whether it’s planning the office holiday parties or running the company newsletter, employees often get satisfaction and fulfillment out of duties that have nothing to do with their day-to-day activities. Utilizing these talents makes the most of each employee’s potential and, in turn, adds value to the employees’ work experience.
“Look deep into your people, their talents, their capacity, and match what they have to offer with your company’s needs,” Forte said. “A coach takes a good look at what you’re extraordinary at and matches it to a particular need, so you soar.”
3. Tap Into Your Softer Side
The best coaches possess qualities that are easier said than done. This includes being a good observer and listener, really getting to know employees and trusting employees to get the job done. It all comes down to giving your workforce the tools and resources to do their job, so you can do your job.
“You have to trust in your employees,” Forte said. “Give them the ability to step up and own the situation. The mindset of a manager is often ‘I’m responsible to do the job’ when it should be ‘I’m responsible that the job gets done.’”
Ultimately, the coach takes on a role of parent, to some extent, Forte said. Like parenting, the relationship between coach and employee is often one that vacillates between guide, mentor and boss. Holding employees accountable while guiding them toward success is no simple task – it’s easy to take the reins when something’s not going right or chastise an employee for his mistakes. But handling the situation from the perspective of a guide or coach will benefit your business, your relationship with your employees and, ultimately, your bottom line.
HOW TO WIN BIG TALENT IN SMALLER MARKETS
The answer is no, and there are ways to attract great talent to less sough-after markets. Jeff Zisner, founder of Blue Bell, Pennsylvania-based executive talent search firm Right Recruiting, says that although a lot of 20-something candidates he sees tend to head New York over Pennsylvania, he has had success attracting talent by taking a more personal approach.
\”We have had great success bringing people back home to our region once they’ve had kids and want to buy a home,\” says Zisner. \”We get reverse transplants who want to come back all of the time for family and household reasons.\”
HOW BUILDING A ‘SOCIAL BUSINESS’ CAN BOOST EMPLOYEE RETENTION
Introducing social business. Vala Afshar, social business expert and co-author of “The Pursuit of Social Business,” says it’s built on the premise that open and transparent social communication between people and organizations at all levels improves attitudes, performance and company culture. And today’s nascent cloud services and social collaboration tools make that opportunity easier and cheaper than ever to explore in the workplace.
Flatten the Social Hierarchy
Establish a Social and Transparent Mindset from the Top
Use New Tools to Jump-Start Collaboration
Athletics Update: Bobcats Soccer Continues to Roll
COLLABORATION IS KEY: TIME FOR HR TO TAKE A DOSE OF ITS OWN MEDICINE
WHY YOU MIGHT CONSIDER A MOOC TO TEACH COMPANY VALUES
Direct Participation From Executives
Turning a Presentation Into a Discussion
Opportunities to Stress-Test Company Values
HUMAN CAPITALIST: THE KEY TO GREAT HR TECH? NOT BIG DATA — GOOD DATA
\”Time and again,\” she writes, \”I have watched HR professionals spend an inordinate amount of time defending their data to leaders and employees who don\’t believe that the data is credible.\”
Anderson\’s advice? Stop obsessing about Big Data, and start focusing on Good Data. Here\’s how:
Ask End-User Questions at the Beginning
Review Current Data
Employ Teams to Get the Job Done
PAYBACK TIME: THE TOP 10 MOST LUCRATIVE COLLEGE DEGREES
The Meal Ticket: Engineer
- (No. 1) Petroleum engineering: starting salary $98,000, mid-career salary $163,000
- (No. 2) Aerospace engineering: starting salary $62,500, mid-career salary $118,000
- (No. 4) Chemical engineering: starting salary $67,500, mid-career salary $111,000
- (No. 5) Nuclear engineering: starting salary $66,800, mid-career salary $107,000
- (No. 6) Electrical engineering: starting salary $63,400, mid-career salary $106,000
- (No. 7) Computer engineering: starting salary $62,700, mid-career salary $105,000
All About Numbers
Help Wanted: Gadget Hounds
The Missing Ingredient
6 BEST PRACTICES FOR MONITORING EMPLOYEES\’ PERSONAL SOCIAL MEDIA POSTS
For starters, the law on whether employers have the right to monitor activity on personal social media accounts is unclear. Can employers discipline an employee for a late-night Facebook rant against a boss? Or is the employee protected by free speech? Some 12 states have enacted laws that expressly bar employers from gaining access to the social media accounts of either workers or prospective employees. Courts, too, are grappling with the issue.
For now, there are six basic steps that companies can safely take to regulate their employees\’ social media use — and avoid a full-blown PR crisis:
2. Remind employees that disclosing insider information is a no-no — under any circumstance. Companies should make clear that divulging company secrets is against company policy and they should routinely refer to the diktat as a reminder.
3. Create an open — and safe — environment for employees to admit online mishaps. Encouraging employees to confess when they\’ve posted an inappropriate comment on social media can help minimize any fallout. Acknowledging a mistake is better for both the employee and employer because it creates a culture of honesty and trust, writes Heather Huhman, founder and president of consulting firm Come Recommended, on BBC.
4. Don’t ask employees to promote the company on their personal accounts. Some companies are asking employees to change their cover photos on their personal Facebook profiles to promote the company. Yet, employers don’t have to look much farther than the Facebook terms of service to find out that using personal timelines for commercial gain is prohibited. If employees want to promote the company by posting pictures of them at the annual summer picnic, more power to them, notes lawyer Ruth Carter of Carter Law Firm. The key takeaway: let them make the choice.
5. Clearly set out when personal social media accounts are accessible by employers. There\’s only one scenario in which employers have a fairly clear right to access employees\’ social media accounts: workplace investigations. Although an employee claiming discrimination or sexual harassment is likely to volunteer supporting evidence, employers in most states are allowed to request account credentials in cases of alleged wrongdoing, says employment lawyer Eric Meyer.
6. Establish guidelines for those who own the company\’s social media accounts from the beginning of employment. \”The line between a personal and professional social media account can be blurry,\” writes employment lawyer Renee Jackson on Forbes, \”so if this ownership issue is not hashed out at the beginning of employment, the employer and the employee may both believe the account is theirs.\” Management should create the accounts under the company’s name, manage the logins, and oversee the content posted, recommends Jackson. Specify account ownership and acceptable content in formal job descriptions or offer letters.
6 BEST PRACTICES FOR MONITORING EMPLOYEES\’ PERSONAL SOCIAL MEDIA POSTS
For starters, the law on whether employers have the right to monitor activity on personal social media accounts is unclear. Can employers discipline an employee for a late-night Facebook rant against a boss? Or is the employee protected by free speech? Some 12 states have enacted laws that expressly bar employers from gaining access to the social media accounts of either workers or prospective employees. Courts, too, are grappling with the issue.
For now, there are six basic steps that companies can safely take to regulate their employees\’ social media use — and avoid a full-blown PR crisis:
2. Remind employees that disclosing insider information is a no-no — under any circumstance. Companies should make clear that divulging company secrets is against company policy and they should routinely refer to the diktat as a reminder.
3. Create an open — and safe — environment for employees to admit online mishaps. Encouraging employees to confess when they\’ve posted an inappropriate comment on social media can help minimize any fallout. Acknowledging a mistake is better for both the employee and employer because it creates a culture of honesty and trust, writes Heather Huhman, founder and president of consulting firm Come Recommended, on BBC.
4. Don’t ask employees to promote the company on their personal accounts. Some companies are asking employees to change their cover photos on their personal Facebook profiles to promote the company. Yet, employers don’t have to look much farther than the Facebook terms of service to find out that using personal timelines for commercial gain is prohibited. If employees want to promote the company by posting pictures of them at the annual summer picnic, more power to them, notes lawyer Ruth Carter of Carter Law Firm. The key takeaway: let them make the choice.
5. Clearly set out when personal social media accounts are accessible by employers. There\’s only one scenario in which employers have a fairly clear right to access employees\’ social media accounts: workplace investigations. Although an employee claiming discrimination or sexual harassment is likely to volunteer supporting evidence, employers in most states are allowed to request account credentials in cases of alleged wrongdoing, says employment lawyer Eric Meyer.
6. Establish guidelines for those who own the company\’s social media accounts from the beginning of employment. \”The line between a personal and professional social media account can be blurry,\” writes employment lawyer Renee Jackson on Forbes, \”so if this ownership issue is not hashed out at the beginning of employment, the employer and the employee may both believe the account is theirs.\” Management should create the accounts under the company’s name, manage the logins, and oversee the content posted, recommends Jackson. Specify account ownership and acceptable content in formal job descriptions or offer letters.
6 BEST PRACTICES FOR MONITORING EMPLOYEES\’ PERSONAL SOCIAL MEDIA POSTS
For starters, the law on whether employers have the right to monitor activity on personal social media accounts is unclear. Can employers discipline an employee for a late-night Facebook rant against a boss? Or is the employee protected by free speech? Some 12 states have enacted laws that expressly bar employers from gaining access to the social media accounts of either workers or prospective employees. Courts, too, are grappling with the issue.
For now, there are six basic steps that companies can safely take to regulate their employees\’ social media use — and avoid a full-blown PR crisis:
2. Remind employees that disclosing insider information is a no-no — under any circumstance. Companies should make clear that divulging company secrets is against company policy and they should routinely refer to the diktat as a reminder.
3. Create an open — and safe — environment for employees to admit online mishaps. Encouraging employees to confess when they\’ve posted an inappropriate comment on social media can help minimize any fallout. Acknowledging a mistake is better for both the employee and employer because it creates a culture of honesty and trust, writes Heather Huhman, founder and president of consulting firm Come Recommended, on BBC.
4. Don’t ask employees to promote the company on their personal accounts. Some companies are asking employees to change their cover photos on their personal Facebook profiles to promote the company. Yet, employers don’t have to look much farther than the Facebook terms of service to find out that using personal timelines for commercial gain is prohibited. If employees want to promote the company by posting pictures of them at the annual summer picnic, more power to them, notes lawyer Ruth Carter of Carter Law Firm. The key takeaway: let them make the choice.
5. Clearly set out when personal social media accounts are accessible by employers. There\’s only one scenario in which employers have a fairly clear right to access employees\’ social media accounts: workplace investigations. Although an employee claiming discrimination or sexual harassment is likely to volunteer supporting evidence, employers in most states are allowed to request account credentials in cases of alleged wrongdoing, says employment lawyer Eric Meyer.
6. Establish guidelines for those who own the company\’s social media accounts from the beginning of employment. \”The line between a personal and professional social media account can be blurry,\” writes employment lawyer Renee Jackson on Forbes, \”so if this ownership issue is not hashed out at the beginning of employment, the employer and the employee may both believe the account is theirs.\” Management should create the accounts under the company’s name, manage the logins, and oversee the content posted, recommends Jackson. Specify account ownership and acceptable content in formal job descriptions or offer letters.
HOW TO GET CEOS TO PLAY TO THEIR STRENGTHS
3 Questions for New CEOs
- What am I good at?
- What am I passionate about?
- What are the high value areas of the business that fit my interests and abilities?

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