Career Insight: Nursing Home Administrator

Medical and healthcare students and workers are in a great position to remain employed and to advance into the ranks of management and nursing home administrators are no exception
Baby boomers currently make up a large portion of the population and as they age, the demand for medical and health care services is growing. In fact, the U.S. Department of Labor Bureau of Statistics projects it to grow 17 percent between 2014 and 2024.Doctor and Nurse with patient at desk
That’s quite a bit more than the 11 percent average growth for all occupations. And, it translates into an addition of 56,300 jobs! In May 2014, medical and healthcare managers held 33,300 jobs nationwide not in hospitals, but in nursing care facilities.
So if you are a student who is considering a career as a nursing home administrator, you have a long, secure career to look forward to.
Entry into the realm of management in medical and health care services requires at least a Bachelor’s Degree, though Master Degree holders fare better.
Health administration and healthcare management majors are better prepared for the higher levels of management in this field since they require courses like hospital management, accounting and budgeting, law and ethics and strategic planning. In other words, the best prepared workers are well-trained in both patient care and financial management.
If you are pursuing a career specifically in nursing home administration, round out your studies with a concentration in long-term care, gerontology, patient rights or nursing home administration.
Nursing Home Administrator Job Description
Nursing home administrators are responsible for managing ‘the whole ball of wax’ including the employees, the admissions process, financial matters, the building, and of course, the patient care and nursing home activities. Large facilities may also have assistant administrators who help with daily decisions and who may manage clinical aspects of the facility such as surgery, therapy or medical records.
All states require nursing home administrators to be licensed, so check out this table of state-by-state requirements at the National Association of Long Term Care Administrator Boards website (http://www.nabweb.org/nursing-home-administrators-licensure-requirements)
Salary and Hours
Nursing home administrators typically work full time like their other medical management colleagues and may work nights, weekends, overnight and even on holidays. However, in 2014, median pay for Nursing and residential care managers was $78,540per year.
Medical services management, including nursing home administration is definitely a field to explore for a healthy career over the next ten years.

DEAR REWORKER: THE NEW GENERAL MANAGER IS CLEANING HOUSE

Dear ReWorker,
I am a manager in a retail business and have been there for over six years. Recently, a new general manager took over, and she seems to be cleaning house and hiring her own team. I have found out that a supervisor (we\’ll call him John) that reports directly to me is being asked to step down and he does not want to. The GM targeted him because he said he wanted to leave retail and was looking elsewhere. His replacement is coming from within our district, and she is a \”favorite\” of my district manager. I feel this is just an ill attempt to promote her and find an easy spot for her. John has had no performance documentation or any write ups for performance. He is actually very good at his job and isn\’t disengaged.
Can my managers and company do this? It\’s also important to note that I don\’t believe that my corporate HR knows the real actions behind this internal promotion and that someone is being pushed out to make it happen.
Sincerely,
Concerned Manager
__________________________________________________________________________________________
Dear Concerned Manager,
Short answer: Yes. They can do this. The only way it would be \”no\” in this case is if the new general manager targeted John because he was male and she prefers women.
The question you didn\’t ask, but the one I will answer anyway, is should the general manager do this? The answer to that is more complicated.
It is extremely common for new managers to bring in their own people. They\’ve worked with them before, they know this person will bring good results, there\’s no time lost building relationships, and it\’s just more fun. But, it may or may not be good. If the previous general manager had a completely different personality and built up the staff around her personality or leadership style, it can be difficult to get people to change. If the new general manager got her job precisely because her boss wanted big changes, this can be the fastest way to do so.
However, I think you should wait and see in most situations. Find out who will work well with you and who won\’t, then make decisions. Lots of companies don\’t allow a wholesale changing of leadership when a new big boss comes to town.
In the specific case of John, though, he told people he wanted to leave. He told them he was actively job hunting. If you\’re the new general manager, and you have a supervisor who doesn\’t want to be there, no matter how effective he is at his job, and you have an employee you know to be great who earned a promotion and just needs a spot to open up, it makes a lot of sense to promote the person who wants to be there and let go of the person who doesn\’t want to be there .
Lesson is this: Don\’t tell people you don\’t like your job and are looking to move on unless you\’re 100 percent sure they\’ll support you until you do leave.
Your ReWorker,
Suzanne Lucas, Evil HR Lady

Certificate vs Associate Degree – Make the Right Choice

Many students enter the continuing education arena with the belief that an associate degree program and a certificate program are the same thing. While associate degree programs may prepare a student to obtain certification in their chosen area or career field, it is not the same thing as a certificate program. In general, an associate degree is a very broad term, encompassing a varied educational platform. Certificate degrees are extremely focused in their objective(s) and are related to a specific job or career niche.
Besides this general difference, there are three main differences between the two: the requirements to begin the program, the length of time towards completion, and the number of transferable education units earned at the end of the program.
Three differences Between Associate Degree Programs and Certificate Programs
Requirements for acceptance: In most cases, a certificate program will have one or more requirements before a candidate may be accepted. Depending on the focus of the certification, applicants may need to have a certain level of career experience or educational experience before they can be admitted into the program. Associate degree programs differ in the sense that anyone with a high school diploma, or who has passed the General Education Development (GED) test, may begin an AA program.
Length of time towards completion: While there are exceptions, in most cases it takes students one year (two semesters) to complete a certificate program. As mentioned above, the programs are tailored to individuals who already have specific academic and/or experiential knowledge of the subject. Certificate programs provide additional focused education, and further training, towards a measurable level of competence as a certificated “expert” in the subject. Certificates are often obtained as an add-on to an associate degree.
Associate degree programs require two years of full-time classroom attendance in order to complete a degree. Depending on the educational facility’s schedule, students complete the classes by quarter or semester, so it takes eight quarters or four semesters to receive an associate’s degree. While an associate program may allow you to choose a specific area of focus, such as accounting, or IT, it is a platform for furthering your education and requires a host of general education courses as well.
Education units earned at the end of the program: A certificate program may or may not provide you with transferable education units, and therefore may not put you in position to further your education if that is your ultimate goal. For example, if you have been working in an office as a bookkeeper, you may be able to begin a bookkeeping certification program with a few online classes, your current work experience, and the completion of an exam. But should you desire to continue to receive your associate degree or bachelor degree, your certification courses may not count in an accredited university system.
An associate degree program at an accredited college is structured in such a way that students can use those credits to continue their education, pursuing a bachelors or master’s degree immediately, or using the credits to transfer into a different school/program. Students who have achieved an associate’s degree will have completed units from a comprehensive course list, rather than a single subject area.
For further clarification regarding whether or not an associate degree program is right for you, contact the admissions counselors at Bryant & Stratton College.

Tracking Time for Better Results

Going back to school can be quite overwhelming. One of the biggest obstacles new college students face is managing their time appropriately. Time Management can be particularly tricky for online students because although you have the flexibility of logging into your courses at any time, many of you will be working full-time jobs and have family obligations that you must fit your schoolwork around.
So how do you get into the groove of being a new online student?
It all starts with making a conscious effort to use your time wisely. It can be as simple as placing Post-it notes around the house so that you are consistently forcing yourself to be conscious of time. Another option is to keep a journal to log what you are doing with your time throughout the day. Keeping a time journal can be very eye-opening. You might find that the time you spend on the sofa watching television each night adds up to over 12 hours each week!
Or you might find out you spend too much time on Facebook, playing Xbox, surfing the web, playing FarmVille or even sleeping. Don’t panic- I am not saying to give any of these things up. I am trying to help you be more conscious of how you are spending your time, so you can manage it better and also keep up with your schoolwork. There is nothing worse, or easier, than procrastination. Admit it. You have been there at some point in in your life.
The evening is dwindling away; your assignment is due at midnight and you are thinking of all the other times that you could have (and should have) been getting your assignments done. By making an effort to be aware of how you are spending your time, you will be more likely to plan ahead so you don’t end up a victim of procrastination. It is important to remember that to be successful at managing your time, you will need to reward yourself.
Set your boundaries and make sure that for so every so many hours you spend being productive, you also allow yourself an hour to do something you truly enjoy. I hope this helps you get on the right path to being more productive and having less stress in your life.
Please add any additional questions, comments or tips that you have about time management in the comment section below.

Where to get the Best UVM Food

Whether you’re new to campus or a seasoned senior, you’re bound to want be on the lookout for some comfort food on campus.  If you need a study break or you’re afraid that you’ll run out of points before the semester ends, these on campus eateries will provide you the best of food and service.

UVM Food Choices – The Best of:

Bang for your Buck: The Harvest Café

Looking for a meal after hours?  Within the hours of 5am and 3am, you can fill your tray with healthy, locally harvested options for just a few dollars. The Harvest Café prepares meals worth the walk across campus. Whether you’re stuck on campus when the dining halls are closed or you’re looking to meet a date in scrubs, YELP gives this hospital food 4 stars.

If your parents are visiting: The Waterman Manor

Show off a little at the Waterman Manor, where you can enjoy an a la care menu of local foods served to you by a friendly and knowledgeable wait staff. Rub elbows with University administrators, bring a date, or just enjoy the views of the lake from the back balcony!

For specialty items that meet your dietary needs:  The Marché

Enjoy the specialty items offered in The Marche, from the pizza oven, to smoothie bar, to make your own salad station. There are Vegan / Gluten-Free / Kosher options, including a mini grocery for your convenience!

For a stacked sandwich: Alice’s Café

Whether for breakfast or lunch, the staff at Alice’s make a mean sandwich. With your choice of bread and all the right fixings, a sandwich from Alice’s Café is one of the most satisfying ways to spend your points on campus.  Plus! Bring your own mug for coffee – all vessels charged the same price!

For the International Palate: The Marketplace

Looking for something with cultural flare? Check the menu at the Marketplace, which changes every day of the week. Sample Sukhi’s samosas & pakoras, or enjoy freshly prepared sushi. You’ll find plenty of comfort foods with an international twist.

For the underground music scene: Brennan’s Pub

Enjoy this unique on-campus pub, conveniently located on the ground floor of the Davis Center. Find a cozy lounge chair, where you can snack on complementary popcorn and listen to live music while you wait for your specialty burger and fries to be ready.
Still need some inspiration? Check out these tasty on-campus culinary creations by nom de plume Dude Hubris on Tumblr. You’ll be skipping off to the cafeteria in no time!  There’s food on campus for every palate and if you can’t find it the way it’s cooked at home, you can put your skills to the test and create your favorite flavors in a new way.

DEAR REWORKER: AS A MIDDLE MANAGER, HOW CAN I IMPROVE THE TOXIC CULTURE AT MY COMPANY?

Dear ReWorker,
I took a new job in middle management. The company culture isn’t great, and my staff is unhappy. I can’t change policy, and I can’t fix the CEO. How can I make it a better place to work when I don’t have any real power?
Sincerely,
Stuck in the Middle
_________________________________________________________________________
Dear Stuck in the Middle,
The bad news is that a terrible CEO (and a board that refuses to act) is almost impossible to fix from below. The good news is that there is a lot you can do to protect your staff. But, there’s one essential thing you need to remember:
You’re not obligated to sacrifice yourself for your team.
Yes, a good manager makes sacrifices to help lead people, but there is a limit, and that limit is sacrificing your health (mental and/or physical). I give this caution because good people at bad companies tend to want to make everything better, and so they try so hard that they end up burning out. If the CEO is toxic and you feel like you need to get out, you’re under no obligation—legally or morally—to stay. This is a job. You are under at-will employment. Leave if you’re miserable. Your employees can do the same.
Now that we’ve gotten that out of the way, let’s figure out what you can do to potentially make things better for workers.

Determine Why Your Staff Is Unhappy

You say the culture isn’t great, but the first thing you need to do is figure out what specifically makes it not great. Is the CEO super picky about arrival times? Is the culture such that people who deserve to be promoted aren’t recognized, while those who don’t necessarily deserve it get ahead?
Depending on the issue, you may be able to drive some change. For example, if promotions are being handed out unfairly, recommend formalizing the process. Highlight the problems to the CEO and offer to create criteria that employees can work towards before they can be eligible for a higher title.

Don’t Be Afraid to Confront the Toxicity

No matter how “toxic,” the CEO hired you because he (presumably) liked what you had to offer. So, do what you were hired to do and bring problems to his attention. But, the way you do it matters.
Try saying something like this: “I’ve noticed that X is common. I’m going to give Y a try, and I’ll let you know how it goes.” Notice that you’re not asking permission. You’re just doing it. Trust me—the CEO will say no if he’s opposed.
Now, of course, you can’t do this with everything. “I’m going to give my staff six weeks of vacation,” probably isn’t the best start. But something like this might be more effective: “I’m going to focus on outcomes rather than facetime, so if you see my staff coming in a little late or leaving a little early, they have my blessing.”
Unless you get a hard “no” to these suggestions, go ahead and start making the changes you see fit. And be sure to be transparent with your team—explain to them that you’re going to try to do things differently and would appreciate their open mindedness. At the very least, they’ll appreciate you trying, which can boost morale in and of itself.

Report Back on Positive Change

Hopefully, your efforts will help change your department for the better—despite an overall lousy company culture. And then, you can go to your boss and say, “Since we started doing X, we’ve seen Y as a result.” Sometimes all people really need is evidence that there are better ways to do things.
If you’re lucky, it might kick bigger, cross-company changes into gear. It’s worth a try.
Sincerely,
Your ReWorker
Suzanne Lucas, Evil HR Lady
Image via Creative Commons

Instructor Blog: Study Tips for New Students

Are you Studying Effectively?
Picture this. You have spent hundreds of dollars on new textbooks for your classes and you are eagerly waiting for them to be delivered. You come home from work and slice open the box to find three brand new, brightly colored textbooks that are shrink-wrapped and just begging you to open them!
You flip open your laptop and check your course homepage to make sure you have the correct books and you hit the jackpot – all 3 books are what you need so you rip off the protective covering and spend the evening snuggled up in your reading chair, sipping your favorite drink while enjoying your new books.
While reading your texts, you carefully highlight everything that is important – at least half of each page — and then re-read each chapter 2 more times. A couple days later, confidently you open your quiz and then all of a sudden your heart stops beating – you cannot remember anything that you read, even though you spent hours combing through your book, and you end up failing the first quiz! You are now panic stricken and don’t know what to do.
Does this sound like you? If so, you are not alone! One of the most common emails I receive is from a frustrated student who failed a quiz even though she spent hours reading her textbook. The good news is there is a better way to learn.
Researchers at Washington University in St. Louis, found “that when [students] re-read a textbook chapter, they have absolutely no improvement in learning over those who just read it once.” So what should you do?
How to Study Effectively for College
First, put down the highlighter and follow a new plan.
Get the Most from Reading the Textbook
  1. Ask Questions: Before you read the chapter you will want to ask yourself questions like “What do I need to learn from this chapter?” and “How does this new knowledge build on what I already know?”
  2. Read with Purpose: While keeping these questions in mind, read the chapter while answering the end-of-chapter questions in a notebook or on your computer. Focus on making connections in your brain between what you already know about the topic and what you need to learn.
  3. Use Drawings: Some students find it helpful to draw pictures showing the connections between old and new information.
Review Regularly
Reviewing your course materials regularly will strengthen your ability to recall information.
  • Flashcards, apps, and online resources from the textbook are all easy to use and effective tools to strengthen your ability to recall information.
  • Practice often during small periods of time during your day and avoid cramming the night before the test.
  • Skip scheduling large blocks of time to study (who has time for this anyways?) as your brain needs time to make new connections and you need to practice retrieving the information on demand.
Next time you are tempted to read your textbook like a novel or with a highlighter in hand, remember these study tips to help you maximize your learning and success in your classes.
Check back often to get more tips for college on our blog or if you are thinking of applying, contact the Admissions office for information about degree programs at Bryant & Stratton College.

WHY APPLICANT TRACKING SYSTEMS NEED A HUMAN TOUCH

Thank you for submitting your application. If your qualifications meet our needs, we’ll contact you. Otherwise, we’ll keep your resume on file for 12 months.”
If your company has an online application system, every applicant receives an email like the above. Likewise, when someone applies to a specific job you’re sourcing, you get a notice. In theory, online application systems are great — the candidate is notified when her resume is received and your human resources team doesn’t have to engage with the candidate unless you want to conduct an actual interview. Applicant tracking systems allow HR professionals to keep on top of numerous requisitions, sort through stacks of resumes without touching a single sheet of paper and run reports to understand the level of interest in any job posting. 
But if these systems make the entire hiring process easier, why do job candidates hate them so much? Because they take the “human” out of the process.

The Danger of Asking Questions Without Context

The questions on a standard application form are often intrusive and provide no room for context: Have you applied for a job lately? Have you applied for another job at your company? What was your salary at your last job? The system demands a number, and gives no opportunity for a candidate to explain if a role was part-time at 30 hours a week. As a result, if the recruiter runs a query on salary, some worthy candidates may not show up at all.
Many online applications also require candidates to list references in order to continue. While gathering this information saves time for the recruiter later on, the question can also make applicants nervous, wondering “Are you going to call my reference before an interview?” or “If I mark off ‘Please don’t contact’ next to my current employer, does that take me out of the running?” Applicants don’t want to bug their references for a job they have no shot at getting, and they certainly don’t want unexpected calls to their current boss. 
Here’s the problem: As recruiters, hiring managers and HR generalists, we want to know as much as possible about candidates before offering an interview. But in return, we provide candidates with as little information as possible. We communicate when we need to know something, but not when they need to know something. We’ll contact a candidate to set up an interview, but we’ll rarely contact a candidate to say, “We’re not interested.” 

How to Look Beyond the Checkbox

Since the online application system masks the actual humans behind the process, we easily reduce job seekers to checkboxes. Instead of thinking, “The person who submitted this resume is really interested in this job and holding out hope that we’ll give her an interview,” we think, “Only three years of experience, a degree in business and no statistical skills. Reject!”
Don’t get me wrong, it’s critical to consider skills and qualifications. It’s important to know when a candidate isn’t a good fit. We want to use everyone’s time – our time, the hiring manager’s time, the candidate’s time – strategically. But when we reduce people to checkboxes and keyword searches, we often skip over people who can do the job, but may not have every checkbox filled in.
Consider the value of a college degree. Degrees are awesome. I have a BA and an MA. I love education. But someone with 20 years of experience and no degree isn’t necessarily less qualified than someone with two years of experience and a degree. It’s important to question why you are looking for someone with a degree in the first place — it’s probably not because they need a piece of paper to hang on the wall. It’s because having a degree shows you can stick through something difficult and perform. Five years of work experience shows the same thing.
Additionally, when we rely on computers to screen our applicants, we may accidentally reject qualified people just because the keywords are so specific. For example, I recently received an email from a woman who applied for a job as an “undergraduate advisor.” The job posting required 3 years of experience. She had 5 years of experience as a “graduate student advisor.” She was certainly qualified, but the recruiter didn’t pull up her resume because she was looking for something specific. When the candidate reached out to the hiring manager and shared her qualifications in person, the manager quickly pulled her resume out of the system, interviewed her and hired her. But the computer? The computer rejected her.
Applicant tracking systems are efficient, but they can also cause you to miss out on the unique experiences that define a great applicant. It’s important to remember to keep the “human” in human resources – use the ATS as a tool, not as the final decision-maker.

THE SECURITY DEVELOPMENT LIFECYCLE: WHERE PROACTIVE CONTROLS SAVE THE DAY

The connected world of HR technology is exploding, and more and more companies are trusting employee and company information in the hands of cloud software companies. The problem? Complex, public-facing cloud systems are hard to secure. That’s just a fact. So, what can providers do about it?
The answer is simple: Detect and minimize security risks and threats in your product before they are released. But to do that, you need a well-defined strategic framework—a Security Development Lifecycle (SDL)—to guide product development and help ensure that security is baked in by various teams.  This is a cross-functional effort with the Product, Development, QA, Security and Release teams acting together for the common good.
The SDL concept is not new, but growing pressure on software developers to adopt a formal framework is—especially when it comes to protecting critical and private employee information. Recent high-profile data breaches involving major retailers, financial institutions and government agencies have customers asking vendors more questions about security. They want assurance that developers are doing all they can to reduce risk and make safer products.
Instilling greater confidence in your customers is an important reason to adopt an SDL process, of course, but there are other benefits. Reducing the need for firefighting is a primary one. Think of the resources you need to deploy to respond to a security incident after your product has been released—the time and cost involved can be significant.
In fact, as Microsoft notes on its website about the “Benefits of SDL,” the National Institute of Standards and Technology estimates that code fixes performed after release can result in 30 times the cost of fixes performed during the design phase. So, the bottom line is that it can be far more cost-effective to ask questions about security and address risks in the earliest stages of product development. Here’s what you need to know about creating an SDL at your company.

Tailor the SDL Framework to Your Needs

SDL frameworks provide inspiration and tools for reducing software security risk, but you have to make sure you implement a framework unique to your organization’s processes and culture. You will need to tailor your own blend of best practices to create a relevant and effective framework. Technical controls typically require particular customization and tuning based on internal process, technology and capability.
Process-based preventative controls include verifying that project-based security activities occur prior to release, while technical controls include static analysis and dynamic analysis security testing.  Technical controls often require a security toolbox including tools like SIEM (Splunk), static source code analysis (Checkmarx), static binary analysis (Fortify), and dynamic analysis security testing (WhiteHat Sentinel, Burp Suite, ZAP).  We also build custom scripts and have meaningful manual processes for verifying that new features are free of severe and common kinds of security defects, including SQL injection, command injection, cross-site scripting, and authorization issues.
That’s what we’ve done at our company. Cornerstone’s SDL framework is actually a hybrid of leading frameworks like the Microsoft SDL and the Building Security in Maturity Model (BSIMM). We’ve also added a core element that is a reflection of what Cornerstone is—a learning company. Continuous learning is the cornerstone of our SDL, with product security training forming the hub of our SDL “wheel”:

Educate Your Team

Our goal is to make learning fun.  We believe that education and training is the best proactive security control. For example, we have developed an application security game that is part of the mandatory curriculum for all of our technology personnel. It’s multiple choice, but it’s tough—and we can chart the progress of every developer as they move through that curriculum.
What we are doing at Cornerstone is advanced for the talent management space. And it’s enabling us to confidently answer three vital questions customers ask in security RFPs and audits:
  • Do you have a strategic framework for secure product development?
  • Have you implemented some level of control that indicates maturity across those practices?
  • Do you conduct role-based application security training and measure the results?
We leverage our internal implementation of the Cornerstone LMS to deliver annual training on security policies and guidelines for all employees, and provide focused, role-based application security training for Dev, QA, and the technical personnel responsible for delivering code-shipping products.  Additionally, we provide specialized training on SIEM, static analysis, and dynamic analysis security testing tools.
Further, Cornerstone is proud to be a member of Cloud Security Alliance, and frequently hosts monthly gathering in the Los Angeles area at Cornerstone’s Santa Monica headquarters.  This educational forum helps keep Cornerstone ahead of the curve when it comes to cloud security.

Proactive Product Security

More importantly, our SDL framework allows us to confirm that we have done everything we could to build security into a product before we release it, answering key questions like:
  • Did we specify secure design requirements? Were they met/satisfied/followed?
  • Did we conduct secure code review? What did we find?
  • Did we perform dynamic security testing? What was the result?
  • Did we ensure new features were covered in per-release penetration testing? What was the outcome?
  • Is the product security incident response team aware of the new attack surface, and do they know who to contact in the event issues are found?
The whole concept of the SDL is to build proactive controls that reduce risk and the reactive need for firefighting. You developed a more secure product by bringing together all stakeholders at the outset—the product designer, the development lead, the quality assurance team, and others—to ask and answer, “What are we building? What are the risks? And what can we do to prevent them?”
What’s the conclusion?  The program and process has to be ongoing since technology changes and employees take on new challenges.  Updating the programs frequently is critically important. The process is iterative and meant to support a “Maturity Model” mindset.

ESCAPE THE MULTITASKING MADNESS: 6 WAYS TO STAY FOCUSED

Like it or not, multitasking has become de facto for workers. Bouncing between answering emails, checking text messages, reading news headlines and attending meetings, employees are more inundated with data and distractions than ever before.
Millennials are especially prone to flitting between screens, browser tabs and actions. At the same time, research about multitasking’s harmful effects continues to emerge. A McKinsey study found that only 9 percent of executives are “very satisfied” with how employees’ time was allocated.
How can managers encourage these overly wired team members to stay focused?
  • Give employees creative tasks that provide incentive enough to focus. “Make sure they grasp the point of what they’re doing. Many switch-taskers say they don’t care how productive they are because their work is ‘just dumb,’” says Neil Howe, author of Milliennials in the Workplace.
  • Streamline meeting schedules. Ineffective meetings are among the top time wasters in the work week. Make sure that every meeting has a clear purpose, or else employees might be forced to involuntarily multitask for lack of time.
  • Make the ability to focus part of company culture. Management can lead by example, refraining from texting during meetings, for instance, and voicing the merits of concentrating on one task at a time.
For employees susceptible to multitasking (who isn’t?), here are some ways to stay focused:
  • Schedule time to “unitask.” When employees have a memo to write or a deck to prepare, they should block off a set time on their calendars to devote all of their attention to that one item.
  • Unitask for a specific amount of time. It might not be feasible to focus on one agenda item for hours on end, but employees can set aside say, 10 minutes, to answer an email, and follow through.
  • Use tools to turn off distractions. RescueTime provide users with data about how much time they spend on different activities. It also let employees block distracting websites for certain periods of time. AwayFind re-prioritizes users’ emails based on important senders and topics, decreasing the need to check the inbox every few minutes. Coffee Break lets employees schedule a break, and turns their screens dark when it’s time to step away for a minute.
What do you think managers can do to limit multitasking and help employees focus?

Bryant & Stratton College On Campus Childcare is a Gamechanger for Students

She had moved to a new city with her 3-year-old son. There was no family nearby who could help watch him while she went back to school. Her son had speech impediments and needed to be in a daycare she could trust to work with his special needs.
And, there was little extra money to pay for daycare while she worked and attended classes.
When she applied to Bryant & Stratton College in Hampton, Va., the flexible schedule and personal service were not the only perk. Her campus also offered on campus childcare.
“My son loves it. He really loves it,” she said. “I can be at home and tell him to get ready and he won’t move. Then I say we are going to class and he jumps up.”
Porter earned her counseling associate degree and is now working at the child care center on campus helping other working parents achieve their goals.
“People come in the middle of the semester when their other childcare plans fall through,” she said. “People come and say, ‘if this wasn’t here, I wouldn’t be able to go to class. It’s a lifesaver.’”
It is a sentiment that the staff at the children centers on several Bryant & Stratton College campuses hear on a daily basis.
“I’ve heard quite a few of my parents say, ‘Thank God we have children’s college. We have nowhere for our children to go. This is a lifesaving place for a lot of people,” said Denisetrica Lankford, Children’s Center Coordinator at the Richmond, Va. campus.
The centers are not curriculum-based preschools but are more than simple babysitting. Lankford said children who attend in the morning do follow a schedule and work on pre-kindergarten skills. Children who attend in the afterschool and evening hours receive homework help and can play educational games on the center’s computers.
Many of the centers are open as late as 10:30 p.m. After dinner, children are treated to a movie and given time to wind down while they wait for their parents to finish class. The majority of the centers are open five days a week and available to part-time and full-time students. The stipulation is that parents must remain on campus while their child is in the center.
Cost is roughly $4 an hour, depending on the location; students can use their financial aid dollars to pay should they qualify. To find out more about using financial aid for childcare, visit your campus financial aid office or childcare center.
Lankford said she loves working at the center and making a better life possible for working parents and their children.
“They are learning and growing, that is the best part,” she said. “You know you made a difference in a child’s life.”
Want to go back to college but are struggling with how to manage daycare? Check out the degrees available at colleges with daycare like Bryant & Stratton College.

LEARNING CORNER WITH JEFF PFEFFER: HOW TO GET MORE BENEFIT FROM HEALTH BENEFITS

Some years ago, after a particularly bad experience, I asked our associate vice president of benefits how much we were paying the person who helps us decide which health benefits to offer to employees. When he replied, I told him that I was sure I could provide at least as much aggravation for substantially less cost.
My story is all too common.
In my opinion, there are some important truths about health benefits that employers should consider in order to maximize the dollars they spend on them: First, it’s imperative to remember that benefits are a vitally important way to attract and retain employees—so the better the benefits, the higher probability of retention. Second, most large health benefits administrators have low net promoter scores because they aren’t doing a great job interacting with a company’s employees—wasting employees’ time and increasing costs. And third, it’s critical to choose benefits administrators that take advantage of new, technology-enabled, customer-focused health providers in the marketplace. All of this means that there are significant opportunities for companies to get many more benefits from their health benefits spending.
Health Benefits: The Hard Truth
Let’s examine these ideas one at a time.
Benefits matter to employees. A 2016 Aflac survey reported that 60% of employees were likely to take a job with lower pay but better benefits. The same survey noted that 42% of people said that improving benefits is the one thing employers could do to keep them in their job. Sixteen percent of respondents said they had left a job or turned down an offer in the preceding 12 months because of the benefits offered. Another survey found that 55% of the respondents said that health insurance was the single most important benefit affecting their job satisfaction. Health benefits matter for attracting and retaining workers, particularly in tight labor markets and for crucial jobs—and data show this is true even for younger workers.
But health benefits are costly. The 2018 Kaiser Family Foundation survey noted that average family premiums were $19,616. With employees contributing $5,547 toward coverage, the average employer spends $14,069 per employee. For an employer with 2,500 employees, that’s $35 million per year.
Unfortunately, that money is not doing what it could, because too many employers are using the wrong health insurance administrators and not holding them accountable. Many of the companies administering health benefits are failing in their fundamental task of serving companies—and their employees. PeopleMetrics’ 2013 Most Engaging Customer Experiences study noted that “across seven different B2C verticals, health insurance had the lowest net promoter score” with “few customers trusting their insurance providers to do what’s in their best interest.” The average NPS score in that survey was -20. 
What’s more, employees waste time interacting with their health insurance providers. At my urging, Gallup recently asked a random sample of people how much time they spent in the prior week both on and off the job dealing with health insurance issues. Dan Witters, Gallup’s research director for the National Health and Well-Being Index, told me he estimated more than $14 billion in lost productivity to non-farm employers from time spent hassling with health insurance companies. And that cost does not include the psychological consequences of people’s attitudes toward the employers who choose plan administrators and benefits providers. 
This level of bad service is not inevitable. Technology, increasingly implemented by start-ups in the healthcare space, can now predict and manage health care costs while providing a more employee-friendly service. The health insurance industry is ripe for disruption and is attracting enormous outside investment. One recent article noted that “between 2010 and 2017, the value of investments in digital health increased by 858 percent” with more than $40 billion invested this decade. 
Even now, employers can find vendors (both health insurance administrators and providers) that will do better, if they are willing to use newer and more innovative organizations. As healthcare has moved from a B2B to a B2C model, a number of providers focusing more on customer engagement have emerged and their net promoter scores are showing the true benefits of a new, customer-first approach: one benchmarking study found that Collective Health (on whose advisory board I sit) had a net promoter score of 70, Plansource 74, and Kaiser-Permanente 40.
Where Do We Go From Here?
Here are some straightforward but important things companies can do to fix their approach to benefits. First, and most fundamentally, companies should change their decision criteria for benefits to focus on things besides cost. That will require expanding the range of measures substantially, because what gets measured receives management attention.
For example, measure employee satisfaction with health benefits administrators and use that information to find administrators that aren’t wasting employees’ time and creating dissatisfaction. Measure how much time your people are spending, at work and off the job, on administrative work related to healthcare and see if, just as in other parts of your operations, you can eliminate a lot of this waste. The hassle factor of dealing with health insurance admins and providers is one of the most enormous and largely unnoticed costs of the current way of administering health care.
As another measure, consider the fact that health insurance is, believe it or not, presumably designed to promote health. So why not use health indicators as outcome measures? Things such as work days lost to sickness, people’s self-reported health, measures of health behaviors, biomarkers related to health status. In the narrow fixation on the costs of health claims and benefits administration, companies are not seeing the whole picture. A 2017 article noted that too few analyses of the costs of illness included productivity loss estimates in their economic evaluations. A study of more than 51,000 employees working for 10 employers found that health-related productivity costs were almost 2.5 times larger than direct medical and pharmacy costs.
Having seen all of this at close range in my years on a Stanford committee overseeing our health insurance benefits, I have come to one conclusion that will fix a lot. If outside “experts” recommend suppliers with net promoter scores that are negative or in the single digits, maybe it’s time to get some new experts, people who will help your organization get greater value from your important expenditures on the benefits that are crucial to the well-being of your employees—and your company.

A NEW POSEIDON ADVENTURE: FLIPPING SUCCESSION PLANNING UPSIDE DOWN

Organizations make significant investments in efforts to hire the right candidates – the people who have the right experience and cultural fit. By carefully managing the performance and potential of these people over time, the organization can grow its leadership pipeline, keep a steady inventory of needed skills and competencies and remain nimble in the face of change (which we have plenty of all around us these day) – all of which can have serious impact on the bottom line.
However, much of this pie-in-the-sky stuff relies on being able to locate and cultivate high-potential and high-performing talent across the board.  Without an integrated succession management solution, recognizing and developing talent can be an ever-elusive process.
The questions we are seeing asked today include: does the traditional top-down approach to succession management still make enough of a difference?  Does managing succession for a slim strata of senior executives take full advantage of the kinds of talent data we now have at our fingertips?
It doesn’t have to be so. Succession management can be an interactive process between senior leadership, managers and employees at all levels of the organization.  And, if we trust them, we can actually let employees become active participants in their own career development. (Shudder.)

Career Management (Succession Planning Flipped Upside Down)

This “bottom-up” approach is gaining momentum because who better to tell us about employee career path preferences than employees themselves. Organizations actually have talent management and other HR systems in place that allow for collecting and analyzing a whole slew of data around:
  • Career history
  • Career preferences
  • Mobility preferences
  • Professional and special skills
  • Education achieved
  • Competency ratings
  • Performance scores
  • Goal achievement
  • Training and certifications
  • Etc.
In short, pretty much everything we’d want to know to make well-informed succession planning and talent pooling decisions.
For some, the leap is simply putting some power into the employee’s hands.  The talent management system of 2011 is capable of displaying a clear internal career path for employees and then, on the basis of all that data bulleted out above, showing a “Readiness Gap” – what do you need to do to make the step to the next level?  And if your talent management environment comes armed with a real Learning Management System, you can take it to the next level with a dynamically generated development plan that gets the employee on the right path to actually closing those gaps.  Faster development, faster mobility.
Organizations that seriously favor internal mobility don’t just make employees stick on pre-defined career paths – they can search for ANY job in the company and check their Readiness levels.  I might be in accounting today, but what I really want to do is move to marketing. Giving employees the chance to explore various career avenues within the organization helps assure that “water finds its level” – that is, that the right people with the right skills and the right levels of motivation and engagement find the right job roles internally.
Employee participation is key, but make no mistake – managers play an important role in this interactive process.  They must be prepared to provide career coaching, identify development opportunities and recommend employees for job openings.  The candid discussions require that employees have open access to information so they can best understand the criteria necessary to move to the next level.

A Two-Way Street

Employee-driven career management is just one tool.  The more traditional top-down approach to succession management remains indispensable.  But organizations that value talent mobility and the ability to be able to shift and mobilize talent resources quickly will find that attention to career pathing can be vital.
For employees, of course, the impacts are immediate and include boosted levels of engagement, higher retention, increased productivity and more.

Women’s Soccer Starts 2016 on the Right Foot

The Bryant & Stratton College women’s soccer team took a win and a hard-fought draw from two NCAA DIII opponents this past weekend. Senior Kai Jacobs scored a pair of goals in BSC’s 2-0 win over Cazenovia College while senior goalkeeper Megan Hagadorn made 13 saves the following day against SUNY Poly.

THE NO. 1 BEST PLACE TO WORK FOR MILLENNIALS?

According to PricewaterhouseCoopers, 80 percent of Millennials want — expect, actually — to work abroad during their careers. It\’s not clear if that figure is unique to a generation known for a grass-is-greener approach to life or a reflection of the itinerant ways of young adults throughout the history of mankind. But this much is certain: technology paired with more flexible company cultures means Millennials (there are 40 million of them and counting, according to TIME) are far more likely to get their wish than their Gen X or Baby Boomer predecessors.
“International experience is an essential requirement for future leaders and as such should be cultivated from the very beginning of a graduate’s career,” according to the PwC report, which surveyed some 4,300 graduates around the world about their career expectations.
So does this mean waves of Millennials are on the verge of buying a one-way ticket to Shanghai? Hardly. There are ways hiring managers can feed (or even fulfill) those nomadic urges — and still hold onto their 20-something talent.

Accomodate Flexible Hours

The 9-to-5 schedule is headed for obsolescence. In the age of mobility, employees increasingly are working when they want and where they want. This newfound freedom requires some company parameters (e.g., workers must notify HR when working remotely and email teams when they\’re out of the office at specific hours during the day), but blurring the line between work and life goes a long way toward satisfying Millennials\’ peripatetic instincts. It also gives them the confidence to make the jump to work abroad one day, either with their current company (in a physical or virtual office) or someplace else.

Eliminate – Or Shrink – Hierarchies

Companies that embrace \”open\” offices, where summer interns sit next to the CEO, or shy away from titles tend to create cultures where morale is high and Millennials feel comfortable interacting with older generations. These \”flat\” structures, as they\’re called, encourage employees to ask for what they want, including living and working abroad.

Invest in Technology

PwC reports that Millennials routinely make use of their own technology at work and three-quarters believe that access to technology makes them more effective at work. However, technology is often a catalyst for intergenerational conflict in the workplace and many Millennials also express feeling held back by rigid rules around technology. Invest in collaborative programs that will help bridge this gap. It\’s important to emphasize that technology isn\’t a shortcut, but an aid for teamwork in an era when people are constantly on the go — or, in the case of Millennials, looking abroad.
None of these measures is easy to implement, said Lauren Rikleen, head of the workplace consultancy Rikleen Institute for Strategic Leadership, in Forbes. \”The difficulty is that these take time and effort on the part of the employer to implement successfully. But there is no doubt that the end results of such efforts are a more engaged workforce.\”
The best place for any company to at least start the conversation about working abroad — and even, perhaps, satisfy the craving without a single bag getting packed — is at home.