CORPORATE WIKI VS KNOWLEDGE BASE WHICH ONE IS BETTER?

Initially, corporate wiki and knowledge base might seem as the same that but in reality they are entirely different things.

DEFINITION OF CORPORATE WIKI:

It is as simple as it sounds. If you know how Wikipedia works then you’ll get the basics of what corporate wiki is apart from the fact that only companies can accesses and edit it. It is a database where a community of people can write and edit content related to companies project, products and other services. Wikis are in one sense extremely democratic. 

BENIFITS:

As mentioned earlier corporate wikis allows employees to share information about project and other news related to that particular work. This benefits the whole business industry.

KNOWLEDGE IS BEING PRESERVED: The information that was shared by the employees earlier exist till the very end. By this the upcoming employees and people would get to clear their doubts, gain knowledge and have a clear information about the same.

TIME SAVING: If any queries or general problems arises, then the solution can be obtained easily as the companies wiki already has enough data to some common queries and help the team to swiftly process.

A CENTRALIZED SEARCHING POINT:  Important company information is inherently scattered throughout manuals, websites, handbooks, emails, recorded conversations, and even the minds of your employees. A company wiki can bring all that knowledge together into one searchable location.

CHALLENGES:

ADDITIONAL WORK: Employees are asked to contribute knowledge to wiki which is not a part of the core work. Also creating content for wiki takes an ample amount of time. But good part is that a little work now will reduce the amount of work needed later and that the ultimate key.

LACK OF KNOWLEDGE: It does not give much of an insight as compared to that of a employees knowledge.

KNOWLEDGE BASE:

In knowledge base one can store information online that a particular company team can access at their own will. Companies knowledge database helps companies to spend less time on answering simple questions and more time on complex questions.

TYPES:

There are six main types of database.

INTERNAL : It is a type of knowledge database that is restricted only for employees of particular organization.

EXTERNAL: It is a type of knowledge database that can be publicly visible for users about a particular company or product.

HOSTED: This collects and stores information about internal and external customers keeping the data well organized.

SELF HOSTED: This is type of self hosted by one’s own organization servers which also means that the organization is responsible for fixing issues.

CUSTOMER: It is an organization that organizes in a way that it makes it easy for customers to access.

OPEN SOURCE: It has open accessibly to the public.it may or may not be free of cost.

BENEFITS:

USER FRIENDLY: This lets users update content without using special markup language and hence makes it user friendly.

FAST AND RELIABLE: It is fast and has advanced search engine and linking capabilities as compared to wiki.

VERIFICATION AND REVIEW: Users can easily delete, edit or amend that content. It also supports automated identification and verification.

CHALLENGES:

ACCURACY: Be sure it has built-in rules and validation,

SECYRITY: Security is important and make sure that the content is shared only with your employees and not your opponents.

CORPORATE WIKI VS KNOWLEDGE BASE – WHICH IS THE BEST:

Corporate wiki and knowledge base are likes frogs and toads, they look similar but are actually different. Wikis are fantastic for collaboration and planning. There are always ideas down on a page. Knowledge Bases are great for authoritative content that’s reliable and finished. There’s no one such solution for the argument of a Wiki vs a Knowledge Base. Just like frogs and toads they co exists without being same. At the end of the day, one can choose what’s relevant and easy for them.

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