Emotional Intelligence refers to the capacity of a person to manage and control emotions and possess the ability to control the emotions of others as well. In other words, they can influence the emotions of other people too. Emotional Intelligence is the capacity to understand and manage emotions. Skill like self-awareness, self-regulation, social skills, motivation is included in emotional intelligence. It is commonly defined by four attributes. Those are self-management, self-awareness, social awareness, and relationship management. Emotional intelligence has actually been a known fact for more than the last few decades. In fact, our perception of its importance predates the coining of the phrase in the 1964 paper by Michael Beldoch. It has different names from social intelligence to emotional strength but its importance has always been undeniable. According to some research, emotional intelligence is responsible for 58% of job performance, and 90% of top performers have high emotional intelligence.
Earlier studies like one from CareerBuilder found that 71% of employers (HR professionals and hiring managers) viewed emotional intelligence as more important than IQ. In 2017 study published in Human Performance Journal also found that emotional intelligence is a predictor of job performance in social jobs. Research also believed that emotional intelligence came naturally to some people but could also be enhanced in others with training and performance. Having an emotionally intelligent workforce promotes progress. Better teamwork is undeniable that employees are able to work better. Morale boosting is one of the many benefits in the workplace.