Digitization with a human touch

A couple of days back, I was experiencing a bit of headache due to such long hours of online classes and so I decided to buy a pair of spectacles. During an online session, I just casually mentioned my intention when my friend suggested me to schedule an online appointment in Lenskart. I was a bit surprised that I failed to think about that in the first place, so I said I will check that out. So booked an appointment today and waiting for their response.

Now one might think that this is so weird because this method of digital appointment and 3D trying existed for such a long time and that’s true, no doubt. But what’s surprising is that, may people, including me, who looked for things in offline mode, they are now resorting to try out even the rarest of things in the online mode. We are constantly being surrounded by technology and all kinds of buzzwords “WFH”, “webinar”, ‘zoom’, ‘virtual coffee break’ and so are constantly bugging our life. We are progressing towards ‘humanized technology’ where technology, especially Artificial Intelligence, is completely integrated with a normal human life.

That being said, technology also needs to adapt to human life, meaning that the technology should also be human-friendly. Just engineering a technology to do human-like work will not help, rather it should also be capable enough to assist the humans in every possible way. Multiple reasons exist as to why such integration or amalgamation between technology and human is necessary. Firstly, for convenience. Human being are such generations who need specific information in the fastest and efficient way possible. So technology should be streamlined in a way to alleviate the situation. Presently, Microsoft and Google are looking out for such avenues. Second, is the simplification. We always look up to technology when we face any complex situation because we have always known technology to reduce the complexities of our lives. Since we are dealing with apps and software all the time, organizations should pay heed to the situation so that we, human being can find it easy to search and asses the information. Thirdly, emotional quotient factor. Technology is in fact great when it comes to assess human beings, especially during performance appraisal process, to provide the ratings. Now since we have converted our homes to cubicles, it is imperative that surveys which previously used to work, will fail. Technology should be leveraged to use emoticons and mood sensors to understand the non-verbal cues as well as which emoticons they use to respond to certain events. Fourth, and last but not the least, which is the most important is inclusion. Not all of us are tech-savvy. Many are trying to learn and grasp the technical way outs. It is very important that technology creates an inclusion environment so as to make them relevant in the workforce.

To summarize, we might be progressing rapidly towards the digitization phase, but we should not forget the human aspect to bring about this change. Both has to exist concurrently.

Without the other, one cannot exist.

Source: Self